How we protect your personal information

Privacy Policy

Last updated: 1 October 2026

Who we are

Full House Theatre Productions ("we", "us", "our") is the responsible party for personal information collected through this website, as defined in the Protection of Personal Information Act 4 of 2013 ("POPIA").

Our Information Officer is [Information Officer name], [Information Officer email address]. You can also reach us through our contact form.

What we collect

We only collect what we need:

  • Contact form: your first and last name, email address and message.
  • Newsletter: your email address and your consent to receive our news.
  • Website use: technical information such as your IP address, browser, device and pages visited, collected through cookies and similar technologies when you allow them (see Cookies below).

We do not sell tickets on this website. When you buy tickets you deal directly with the ticketing provider (such as SeatMe), which handles your booking and payment details under its own privacy policy.

Why we use it

We process your personal information lawfully and only for these purposes (POPIA section 11):

  • to reply to your messages and enquiries;
  • to send you our newsletter, ticket news and production updates, if you asked to receive them;
  • to keep the website secure and working, and to understand how it is used so we can improve it;
  • to meet our legal obligations.

Direct marketing

We only send our newsletter to people who signed up for it (POPIA section 69). Every newsletter includes a link to unsubscribe, and you can ask us to stop at any time through our contact form.

Who we share it with

We do not sell your personal information. We share it only with service providers ("operators") who help us run the website and our communications, under agreements that require them to keep it secure and confidential (POPIA sections 20 and 21):

  • our website hosting provider;
  • Brevo, which sends our newsletter;
  • Google (for example Google Analytics through Site Kit), which helps us understand website use;
  • Meta (Facebook and Instagram), for measuring and improving our social media advertising, if you allow marketing cookies.

We may also disclose information where the law requires it.

Information sent outside South Africa

Some of these providers store information outside South Africa, for example in the European Union or the United States. We only use providers that are subject to laws, binding rules or agreements that give your information a level of protection similar to POPIA (section 72).

Cookies

Cookies are small files stored on your device. Essential cookies keep the website working. Analytics and marketing cookies are only used if you allow them in our cookie banner, and you can change your choice at any time from the cookie settings link on the website.

How long we keep it

We keep personal information only as long as we need it for the purpose it was collected for, or as the law requires (POPIA section 14). Contact form messages are kept for up to [period, e.g. 24 months]. Newsletter details are kept until you unsubscribe.

How we protect it

We take reasonable technical and organisational measures to protect your personal information against loss, damage and unauthorised access (POPIA section 19). If we believe your information has been accessed without authorisation, we will notify you and the Information Regulator as required by section 22.

Your rights

Under POPIA you have the right to:

  • ask whether we hold personal information about you and request a copy of it;
  • ask us to correct or delete information that is inaccurate, out of date, excessive or unlawfully obtained;
  • object to us processing your information, including for direct marketing;
  • withdraw your consent at any time, where we rely on consent;
  • lodge a complaint with the Information Regulator.

To use any of these rights, contact our Information Officer ([Information Officer name], [Information Officer email address]) or use our contact form. We may need to confirm your identity first.

Children

Our website is not aimed at children. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian (POPIA sections 34 and 35).

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to put it right. You may also complain to the Information Regulator (South Africa): inforegulator.org.za.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page. This policy was last updated on 1 October 2026.